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Business affairs English writes skill - how to reply ask dish
From;    Author:Stand originally

Replying To Enquiries


It Is Very Important To Make A Good Impression When Responding To Enquiries From Potential Customers. Of Course, the Best Impression Will Be Made By Providing The Materials Or Information That The Perspective Client Has Asked For. This Positive Impression Will Be Improved By A Well Written Response.


Remember To Place Your Or Your Company's Address At The Top Of The Letter (or Use Your Company's Letterhead) Followed By The Address Of The Company You Are Writing To. The Date Can Either Be Placed Double Spaced Down Or To The Right. You Can Also Include A Reference Number For Correspondence.


Important Language To Remember






















The Start: Dear Mr. Ms. Mrs. Miss
MissVERY IMPORTANT Use Ms. For Women Unless Asked To Use Mrs Or Miss)
Thanking The Potential Customer For His/Her Interest: Thank You For Your Letter Of. . .enquiring / Asking For Information About. . .
We Would Like To Thank You For Your Letter Of. . . Enquiring / Asking For Information About. . .
Providing Requested Materials: We Are Pleased To Enclose. . .
Enclosed You Will Find. . .
We Enclose. . .
Providing Additional Information: We Would Also Like To Inform You. . .
Regarding Your Question About. . .
In Answer To Your Question/enquiry About. . .
Closing A Letter Hoping For Future Business: We Look Forward To. . . Hearing From You / Receiving Your Order / Welcoming You As Our Client/customer.
The Close: Yours Sincerely(Remember Use 'Yours Faithfully' When You Don't Know The Name Of The Person You Are Writing To And 'Yours Sincerely' Whenyou Do).


Sample Letter







Dear Mr Chan


2001Catalogue


Thank You For Your Enquiry Of 12 September Asking For The Latest Edition Of Our Catalogue.

We Are Pleased To Enclose Our Latest Brochure. We Would Also Like To Inform You That It Is Possible To Make Purchases Online AtWww.fobshanghai.com. Moreover, you Will Receive A Discount Of 10% For Any Purchases Made Online.

We Look Forward To Welcoming You As Our Customer.

Yours Sincerely





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